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Return Policy
Returns & Exchanges
Hassle-free returns within 3 days of purchase.
Important Notice
Since every product is different, you must contact us first before returning or exchanging any product.
Our team will provide you with specific instructions based on your product type.
Paid Return Shipping
We do not cover the cost of return shipping. Customers are responsible for paying the return shipping fee.
Exchange with Possible Extra Charge
Exchanges for a different size or color are allowed, but customers may need to pay the price difference if applicable.
Step by Step
How to Return or Exchange
Contact us first
Reach out by phone (880 1897290452), email (info.luxvea@gmail.com), or the Contact page form. Each product is different, so you must contact us before returning or exchanging.
Provide your details
Share your order number and the reason for your return or exchange so we can assist you quickly.
Get instructions
Our team will answer your questions and provide detailed return or exchange instructions based on your product type.
Send the product
Follow the instructions and ship the item back to us. Return shipping is paid by the customer.
We process it
Once we receive and inspect the item, we will process your return or exchange within 3-5 business days.
Eligibility
Return Conditions
Items must be unworn, unwashed, and in their original packaging.
All tags must be attached.
Final sale items are not eligible for return or exchange.
Refunds will be issued to the original form of payment.
You must contact us first before returning or exchanging any product, as each product is different.
Need Help With a Return?
Our customer service team is here to assist you.