Returns & Exchanges
Hassle-free returns within 3 days of purchase
Important Notice
⚠️ Since every product is different, you must contact us first before returning or exchanging any product.
Our team will provide you with specific instructions based on your product type.
Paid Return Shipping
We do not cover the cost of return shipping. Customers are responsible for paying the return shipping fee.
Exchange with Possible Extra Charge
Exchanges for a different size or color are allowed, but customers may need to pay the price difference if applicable.
How to Return or Exchange
- Contact our customer support first (phone: 01897290452 or email: info.luxvea@gmail.com or via the Contact Page form).
- Provide your order number and reason for return/exchange.
- Our team will answer your questions and provide detailed return/exchange instructions based on your product.
- Send the product according to our instructions.
- Once we receive and inspect the item, we will process your return or exchange within 3-5 business days.
Return Conditions
- Items must be unworn, unwashed, and in their original packaging.
- All tags must be attached.
- Final sale items are not eligible for return or exchange.
- Refunds will be issued to the original form of payment.
- Important: You must contact us first before returning or exchanging any product, as each product is different.
Need help with a return?
Our customer service team is here to assist you.